Oliver Wyman works with the world’s main travel and leisure companies, including hotel, airways, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery companies, tour operators and travel companies, airports, rail stations, and concessionaires, as well as private equity firms. A seamless, customized experience is crucial for journey and leisure enterprises to remain forward of the competition. The winner of Travel + Leisure’s 2017 World’s Best City Total is San Miguel de Allende! Take a tour of the stunning Mexican city by way of our newest 360 video. There are several relevant touchpoints, where the client experience could be improved by an individual and customized video – tailored to key consumer attributes. We have now recognized a number of examples under.